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Kafe Kaspar
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Terms & Conditions

Below you can read the terms and conditions that apply when ordering from Kafe Kaspar.

1. Ordering from Kafe Kaspar

The purchase agreement with Kafe Kaspar is not binding until you have received an order confirmation from Kafe Kaspar.

2. Prices

All prices include 25% VAT. Prices are in Danish kroner unless otherwise stated. Prices apply only in the Faroe Islands. Prices and availability are subject to:

  • Exchange rate fluctuations
  • Force majeure
  • Supply errors
  • Changes in duties and taxes
  • Sold-out products and typographical errors

3. General Terms of Sale

The price displayed at the time of ordering is the applicable price.

4. Supply

Availability and fulfilment are subject to sold-out products and delays from Kafe Kaspar’s suppliers.

5. Delivery

Delivery normally takes 10–20 minutes, which must be added to the standard preparation time.

The delivery charge depends on the distance and is added to the price of the products.

An additional delivery handling fee of DKK 10 applies.

Delivery is available in Tórshavn, Argir, Hoyvík and Hvítanes.

6. Order Cancellation

If you wish to cancel an order, you must contact Kafe Kaspar directly by telephone.

If Kafe Kaspar has started preparing the food, Kafe Kaspar may charge the full amount for the order.

7. Payment

Kafe Kaspar offers the following online payment methods:

  • Visa
  • Visa/Dankort
  • Visa Electron
  • MasterCard
  • JCB
  • Maestro

The amount will be charged to your card when the order is collected or delivered, but no later than 30 days after the payment transaction has been made.

8. Any Questions?

If you have any questions, Kafe Kaspar recommends contacting us by email at kaspar.manager@hafnia.fo or by telephone on +298 308010.

9. Right of Withdrawal

There is no right of withdrawal for food products.

Privacy Policy

GENERAL INFORMATION

This privacy policy explains how Kafe Kaspar processes your personal data.

Below, we briefly describe the categories of individuals whose personal data we process and how we process that data. We then explain your rights and your options for making a complaint regarding the processing of your personal data.

PERSONAL DATA

Kafe Kaspar processes information about you in connection with purchases of our products and services. You will generally be asked to provide your name, address, contact details and payment information. The purpose is to arrange fulfilment and payment in connection with your purchase.

Processing this information includes sharing relevant invoicing details with parties involved in the individual payment, including banks and payment card providers.

This personal data is processed in connection with each individual order. The information is then stored in our accounting and order management systems for five years to support quality assurance, customer service, refund claims, repairs and changes to orders.

The company’s website uses cookies that record your IP address, browsing history and similar information to improve the user experience and analyse behaviour on the website for marketing purposes. You can always reject cookies and delete cookies that have already been stored. Please refer to the cookie policy on our website.

If there are changes to the purpose or processing of your personal data, you will be notified. In connection with delivery, Kafe Kaspar reserves the right to share information with third parties. This includes the customer’s name, address, order contents, contact details and any other information necessary for the third party to provide the service effectively.

SOCIAL MEDIA

When you visit Kafe Kaspar’s social media pages, information is collected, processed and shared. This is because social media platforms, such as Facebook, Instagram and LinkedIn, store cookies on your computer, smartphone or other device.

Social media platforms use personal data to optimise advertisements targeted at you and to provide analysis and statistics for the company. These platforms also share your personal data with their partners.

Personal data is collected regardless of whether you have an account on the social media platforms. Cookies are stored and remain active on your computer, smartphone or tablet for two years unless you delete them yourself. The company has no control over the social media platforms’ cookie policies.

Social media platforms also provide statistical tools that the company can use to improve the customer experience on social media. The company receives this information only in an anonymised form.

You can read the company’s cookie policy at any time on our website.

YOUR RIGHTS

In connection with the use of your personal data, you have the following rights:

  • The right to access the information collected about you
  • The right to correct the information collected about you
  • The right to receive the information collected about you in a readable format
  • The right to restrict the processing of the information collected about you
  • The right to have the information collected about you deleted

Please contact Kafe Kaspar if you wish to exercise any of these rights.

Contact Details:

Kafe Kaspar
Áarvegur 6
100 Tórshavn
Faroe Islands
Tel.: +298 308010
Email: kaspar.manager@hafnia.fo

COMPLAINTS

If you have any concerns regarding the information above, you may submit a complaint to the Faroese Data Protection Authority using the following contact details:

Dátaeftirlitið (Faroese Data Protection Authority)
Tinganes
P.O. Box 300
FO-110 Tórshavn
Tel.: (+298) 309100
Email: dat@dat.fo